5-year warranty

Warranty and Complaints

At Beslagsboden, it’s all about providing our customers not only with top-quality products, but also with a little extra peace of mind. That’s why we offer a 5-year warranty on our entire range. We believe in the quality of what we sell, and this warranty is our way of saying, “We’ve got your back.”

This comprehensive warranty covers any functional faults or defects in the product itself. Encounter a problem? Let us know here! Our focus is on ensuring our products live up to their promise — to make your life easier, without any added headaches.

We understand that accidents happen. This warranty remains valid as long as the issue with your product is not caused by improper use or handling that goes against its intended purpose. We aim to maintain fairness and integrity in all our dealings.

However, it's important to note: If your product doesn't perform as expected during the warranty period, we commit to either repairing or replacing it with a comparable item upon presentation of a receipt or proof of purchase. And if neither option is feasible, we promise to refund the price you paid for the product. This assurance is in addition to your statutory rights and reflects just how much we believe in our products — and how much we value your satisfaction.

Purchased from our webshop?
If you experience an issue with a product, please contact us through our contact form [here]. Describe the problem and, if possible, attach a photo. This helps us ensure you get the best possible support.

Purchased in-store
Did you buy a Beslagsboden item from a physical store or from one of our retailers’ online shops and want to return it or report a problem? In that case, please contact the place of purchase directly to arrange an exchange or refund. That is your first point of contact for all returns or complaints.

The store or online retailer will handle the case from there and get in touch with us. They’ve got your back — and we’ve got theirs — to ensure you're completely satisfied.

So go ahead, shop with confidence, and rest assured that Beslagsboden is here to make sure you’re happy with your purchase, today and for many years to come.

Changed your mind?
You always have the right to cancel your order within 60 days of receiving your item(s). Simply fill out the included return form and send it along with the items back to us. When exercising your right of withdrawal, you as the customer are responsible for the return shipping cost.